Emplify: A Company Focused on Employee Experience

Last month, our blog posts were focused on our E-Book, Get More done with a PEO and how PEOs can help your business grow. 

One way that PEOs help and support business growth is by improving the employee experience for client companies. In last week’s blog post, FullStack’s VP of Business Development, Daniel Fuller, discusses just how important employee experience is to small businesses. 

This week we are highlighting a company headquartered in Indianapolis that is focused on increasing employee engagement, which is closely related to employee experience. Emplify is on a mission to help all people achieve their true potential at work, helping transform company cultures of disengaged employees to highly engaged.  With recent Gallup polls showing only a third of employees are actively engaged at work, which they defined as “involved in, enthusiastic about, and committed to their work and workplace,” Emplify’s work could not be more timely.

By administering confidential psychometrically-valid questionnaires, Emplify’s tool gives a company a score  in each of the 14 key areas of engagement., Instead of only sending the results and moving on, Emplify pairs each company with a strategist who helps interpret the results, understand the state of engagement in an organization, and assists in building an action-plan.

Emplify’s Co-Founder, Adam Weber says this about employee experience, “Employee experience is the start to finish, the employee is your customer, and so what does every component of that look like, from your brand, to your social component of your brand, hiring process, offboarding process.” 

Here are a few of Adam’s practical tips for leaders to improve the employee experience and increase engagement: meet consistently with your team, be transparent in your decision-making process, give consistent and steady positive and constructive feedback, be candid when expectations are not met, and challenge employees to do great things. 

Emplify and FullStack both recognize the importance of employee experience and how vital it is to the success of a business. Check out the video below to find more information from Adam Weber about employee experience. 

Gracen Perdue
An Employee Experience Introduction and Story

FullStack’s office is in a building that we share with a lot of different companies, and I have caught myself a lot recently introducing myself in the kitchen to people I have never seen before, and learning at least their name and their company.  Unless someone is thoroughly uninterested in pleasantries, I am walking away from these interactions delighted to know a new person, and I have to suspect that the newer person felt welcomed and cared for, even if just for a few minutes. I don’t know that I could tell you why I do this besides the genuine desire to work in a place where I know people and I am known, because that intuitively seems important to me and to the success of the companies in our office space.

As we dive this month at FullStack into the importance of the employee experience for the success of small companies, I am realizing from stories like my own the importance of the daily, sometimes mundane interactions that employees have with their colleagues, manager, office space, company, and customers.  The combination of these small interactions at the beginning, middle, and end of one’s time with a company are what make up the employee experience.  

Many smarter people have said some of this in some form - businesses succeed or fail on the customer experience with your product or service, and at the root of the customer experience is the employee experience.  Delightful employees lead to delighted customers. If employees are not having a great experience, neither will your customers, and both will likely leave and cost you a lot of money and time to replace them. Therefore, it is my position it is to your advantage to put your best energies toward the daily and weekly experience of your employees.

To brainstorm how you can do this, I want to invite you into a short exercise that only needs to take a minute or two.  Take yourself back to a delightful overall experience you had as an employee, or reflect on the one you are having now. How were you welcomed when you first started the job?  What did your manager to empower you to fulfill your role? What did the company do to celebrate successes? What were the regular emotions you experienced while working there? How did colleagues respond when you moved on to your next opportunity?

Now, remember a particularly unenjoyable employee experience you have endured.  What were your first day and the first few weeks like? What would you say is the primary reason it was bad?  How were your interactions with your manager? How were you not empowered to fulfill your role? How did your colleagues respond when you announced you were leaving?

I would bet that most of your answers for both the positive and negatives experiences were mostly the result of daily and weekly interactions you had with your work, the people you worked with, and the place where you worked.  While the larger initiatives a company undertakes to improve the employee experience are important, like incentives for high-performance, fun company events, good food and drinks on site, learning and development opportunities, the daily interactions are what are make it or break it.  It is in these daily interactions where company values posted on the walls are lived out or not.

Challenge: What is one daily or weekly practice you can put into place to live out company values, and improve the employee experience for individuals and your team?  Think of something very practical like my example at the beginning.

Daniel Fuller
Get the Most from your PEO

Recently, we released our own e-book, Get More Done with a PEO, which goes into detail about what a PEO is and how it can help your business. In last week’s blog, we highlighted four different tactics to be aware of when deciding on a PEO. 

Here at FullStack, we believe transparency is incredibly important and we want you to get the most from your PEO! 

Get the Most from Your PEO

Find a PEO that serves companies just like yours.

There are more than 900 PEOs in the U.S., according to NAPEO, and they typically serve companies in any industry looking for HR services. Very few of them focus on serving the tech industry, whose size is exploding in Indiana. IT job growth is at 17 percent, which is double the 8 percent growth rate for other occupations. And, nearly half of tech workers in Indiana have children. No wonder having benefits is so important for tech companies here.

Industry Knowledge and Talent Services

When considering a PEO, you need to evaluate what other benefits a PEO provides beyond the typical HR services.

For example, does the PEO work with a community of employers to facilitate communication so that you can bounce ideas off like-minded CEOs? You may struggle to connect with potential investors in the Midwest and beyond, but someone in your PEO’s network can share her experiences and provide practical advice.

Your PEO can also be a valuable in finding talent. In 2018, Indiana had 2,900 emerging tech job postings and nearly 44,000 overall tech job postings, according to CompTIA’s 2019 Cyberstates report. A PEO that focuses on your industry will know what employees at tech companies want and can help coach you through recruiting the best workers. In addition, the PEO may have developed a network of resumes of job seekers in your industry that you can use to add to your team.

Besides recruiting talent, a PEO can be a trusted resource for employee growth and development, something that is in demand in by tech workers. Tech industry leaders surveyed by CTA noted that professional development and training also are going to be essential for retaining employees in the next five years. Eighty percent said technical and high-skills training was key; 74 percent said it’s important to offer professional development programs to hone soft skills.

Tech employees often want to join a company where they can continue learning and developing their skills. According to the 2018 Deloitte Millennial Survey, 48% of millennials said opportunities for continuous learning was very important for choosing where to work. The response from Gen Z workers was similar – 44% also want continued learning opportunities.

“Our co-founders started FullStack specifically to add value to emerging tech and tech-adjacent companies in the unique challenges they face regarding finding, keeping, and developing talent in a tight labor market.  They designed our Talent Services to offer tangible solutions to these challenges based on their and other leaders’ experiences starting and scaling companies.” -Daniel Fuller, VP Business Development

Win-Win for Your Company and Employees

You need to differentiate your company in today’s competitive tech market. Consider bringing on a PEO to help you provide the benefits and services that tech workers demand. Why should you waste your time on handling the day-to-day HR and compliance matters that PEOs specialize in? You take care of your company and let the PEO take care of your people.

When you offer the health benefits, retirement options, and employee coaching that tech employees want, you’ll end up with happier, more engaged employees who are likelier to stay with your company as you scale.

Working with a PEO that specializes in your industry is a win-win situation for tech companies and their employees.

FullStack PEO wants to help your company get the most out of it’s PEO. For more information about how a PEO can help your business grow, download our e-book, Get the Most out of Your PEO.

Gracen Perdue
Beware of PEO Tactics

Recently, we released our own e-book, Get More Done with a PEO, which goes into detail about what a PEO is and how it can help your business. In last week’s blog,we discussed the costs of a PEO and why transparency is so important. Transparency is a key to making sure our customers know what services they will be receiving and paying for. 

After working with and talking to several different companies about their HR needs and current PEOs, our CEO, Mike Kelly, has identified 4 PEO Tactics to be aware of when deciding which PEO is right for your company. 

1. Mark up on the taxes you pay each month.

The government has outlined how much you should withhold monthly for employees, and when you work with a PEO, they ensure the proper amount of taxes are paid.

However, unless you are familiar with the tax rates and scrutinize your bill, you may end up paying more per employee. Some PEOs may add 1 to 2 percent to the tax rate to pad the amount, hoping that you, the business owner, never notice.

2. Minimum Contract Requirements

Some PEOs require their salespeople to obtain a minimum contract amount per client. Therefore, companies with fewer than ten employees seeking the PEO’s assistance may be quoted a high price per employee to hit that minimum amount. Be sure to ask up front if there is a contract minimum in order to engage the PEO, and if so, shop around to find a company who doesn’t have one to make it more economical for you.

3. Percentage of Payroll vs. Fixed Rate

If you have a small team of high-income employees, you need to be aware of how your PEO fees are calculated. If your PEO charges a percentage of payroll, rather than a fixed fee per employee, then you may be paying too much for PEO services.

4. Unclear Billing

Many PEOs offer bundled services for one price, so when the invoice comes, you’ll see a bill without any details or explanation of exactly what you are paying for. How will you know if you’re overpaying for a service, or paying for one that you don’t need? Ask for an itemized bill to make sure your costs line up to what you discussed.

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We believe transparency is incredibly important when working with different companies and clients. We wanted to highlight these different tactics so that you are aware and educated when trying to make an investment in your company, such as using a PEO. 

Find more information about PEOs and why FullStack might be the right PEO for you in our e-book, Get More Done with a PEO. 

Invest in a PEO

Recently, we released our own eBook, Get More Done with a PEO, which goes into detail about how a PEO can help your business grow. In last week’s blog, we discussed how outsourcing your HR needs to a PEO will help your company save time, reduce risk, and create a better employee experience. 

Utilizing a PEO is an investment in your company and your employees. Is it an investment that your company is ready to make? 

How much is it going to cost to use a PEO?

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There are some expenses, such as worker’s compensation and unemployment taxes, that you would have to pay regardless of working with a PEO. So, besides those expenses, how much does it cost to work with a PEO? That depends on several factors, including the size of your company, which PEO model you use, and how transparent the PEO is with its fees.

We can help you uncover the costs of using a PEO. Schedule a call with us to find out the costs for your company to use a PEO.

How does the PEO Business Model Work?

There are two prevalent business models PEOs use. One is a percentage-based model, where you pay a percentage of your company’s payroll. Under this model, the costs you pay each month can vary, depending on your payroll.

The other model is a flat fee for each of your employees paid monthly or annually to provide HR services. Other services will be flat fee as well, including new employee setup. You know up front how much each employee will cost you and can budget accordingly.

In both models, you are responsible for the actual health care costs, taxes, etc., for your employees.

A few words from FullStack PEO COO, Dawn Lively. 

“Here at FullStack, we strive to be transparent with our clients and partners. Transparency can be a huge barrier to companies interested in learning more about PEOs and the services PEOs can provide. It is so important for companies to know what they are paying for and the services they will be offered. We believe that being transparent is just the right thing to do and we strive to work with each company closely and transparently.”

Utilizing a PEO is an investment in your company and your employees. It is an investment that will help your company save time, reduce risk, and create a better employee experience. This investment can help grow your business. Schedule a call with us to find out the costs for your company to use a PEO. Learn more about how using a PEO is a wise investment in your company by downloading our newest eBook, “Get More Done with a PEO.”

Gracen Perdue